Fulfillment Associate

We are seeking a detail-oriented and customer-focused professional to join a dynamic team supporting corporate legal document fulfillment and SOP operations. This is a 6 month 100% on site contract with the potential to be extended or hired. You will play a key part in helping businesses remain compliant throughout every stage of their lifecycle—from formation and registration to ongoing compliance and dissolution. If you enjoy problem-solving and can manage multiple priorities while delivering exceptional customer service, we want to talk to you. Please submit your resume for consideration. 

Key Responsibilities

• Deliver high-quality customer support by reviewing requests for accuracy, ensuring compliance, resolving or escalating issues, and communicating updates clearly to customers and internal teams

• Support corporate legal document fulfillment processes and Service of Process (SOP) functions

• Review, prepare, and submit legal and business filings including incorporations, formations, retrieval requests, and compliance status checks

• Manage legal service of process documentation, including receipt, scanning, forwarding, and retention

• Process state and customer documents according to established Standard Operating Procedures using proprietary systems and Microsoft Office tools

• Maintain adherence to security and confidentiality guidelines

• Create and update process documentation as needed

• Collaborate with team members to support training initiatives and implementation of policy or process changes

• Provide consultative support to customers, vendors, and internal teams regarding products and jurisdictional requirements

• Analyze workflows and data to identify process improvement opportunities

• Assist with reporting, special projects, and other operational initiatives as assigned

Qualifications

• Minimum of 2 years of customer service, legal support, administrative, or related professional experience

• High school diploma or equivalent required; college coursework preferred

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

• Excellent data entry accuracy and analytical abilities

• Strong organizational skills with the ability to prioritize multiple tasks effectively

• Ability to work both independently and collaboratively in a deadline-driven environment

• Proven problem-solving skills and adaptability in a high-energy setting

-----------------------------------------------------------------

This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

-----------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.