Administrative Assistant

Job Summary/Company:
Sparks Group has partnered with a mission-driven healthcare advocacy organization supporting reproductive rights to identify an Administrative Support Specialist to support its Membership Operations team. This role focuses on data management, applicant follow-up, and internal coordination to ensure a smooth and responsive membership experience. The ideal candidate is detail-oriented, highly organized, comfortable engaging with members by phone and email, and aligned with values-driven work.
Responsibilities:

• Complete accurate data entry of membership applicant information into the internal database system (NetForum).
• Assist with auditing and cleaning duplicate records, as well as archiving outdated invoices within the database.
• Enter new demographic data from member surveys into corresponding database fields.
• Support the migration and organization of folders within Microsoft SharePoint by manually moving subfolders into new, alphabetized locations.
• Conduct SharePoint searches as needed to verify whether member agreements are on file.
• Follow up via phone and/or email with past applicants regarding membership status and interest in renewal.
• Communicate by phone and/or email with institutional providers currently in the application pipeline to provide status updates and estimated completion timelines.
• Check in with older individual and institutional applicants to confirm ongoing interest in membership.

Qualifications/Background Profile:

• Minimum of a high school diploma required.
• Database management experience required.
• Experience working with nonprofit or membership-based organizations preferred.
• At least 2 years of professional administrative support experience.
• Proficiency with Microsoft 365 applications, including SharePoint, Outlook, Word, Excel, and Zoom.
• Strong written and verbal communication skills with a courteous and professional demeanor.
• Comfortable engaging with a member community via phone and email.
• Strong attention to detail with the ability to maintain accurate records and data.
• Excellent organizational skills.
• Ability to support and align with the organization’s mission, including comfort working in a values-driven environment and sensitivity to complex social and financial situations faced by members.

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This job is Fully Remote.

Pay Range: Hourly $21.65 to $2,258.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.