Operations Specialist

**Do you thrive in a fast-paced environment and enjoy tackling diverse tasks? **

We're seeking a highly motivated Operations Specialist! You'll play a key role in ensuring smooth operations by processing various documents for members, internal teams, partners, and external parties. This is a fully remote opportunity for those located in the following states; 

• FL, NC, OH, TX.

Responsibilities:

• Process inbound and outbound documentation (policy changes, return mail, mortgage changes, appointments, etc.)
• Manage daily lockbox payments and declined payments
• Handle reversals for credit cards, payment transfers, and bank returns
• Initiate ACH and credit card reversals when necessary

You're a great fit if you:

• Are detail-oriented and quality-focused
• Thrive in a dynamic environment and adapt quickly to change
• Enjoy working independently and taking initiative
• Possess excellent problem-solving and analytical skills
• Have strong communication and interpersonal skills

Bonus points for:

• Experience in a fast-paced startup environment
• Familiarity with mortgage industry processes
• Experience with Zendesk

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This job is Fully Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.