Customer Service Rep

Sparks Group is currently accepting resumes for a Customer Service Rep for a 4-month contract role with the potential to be hired. This role supports a customer-facing team by delivering prompt, professional service to assigned clients while also handling essential back-end administrative and operational tasks. The ideal candidate is organized, analytical, and comfortable managing multiple priorities in a fast-paced, client-driven environment.   This is an on-site role in Austin, TX .  Interested candidates should apply for immediate consideration. 

• Assist customer-facing team members in delivering timely, professional customer service

• Support back-end operational tasks, including:

  • Invoicing

  • Sending data requests

  • Client follow-ups

• Proactively manage and track the order process from initiation through completion

• Ensure accuracy, organization, and responsiveness across all assigned tasks

• Apply product and service knowledge to support client needs effectively

• Minimum 1 year of B2B client or customer service experience (highly preferred)

• Ability to quickly absorb product knowledge and apply information to client scenarios

• Strong analytical, organizational, time-management, and multitasking skills

• High attention to detail with the ability to meet deadlines

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Comfortable working independently in a remote environment while collaborating with a team

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.