Insurance Premium Payment Associate

Job Summary/Company: We are partnering with a leading healthcare organization in Virginia Beach, VA on an Insurance Premium Payment Associate to support premium payment and billing-related services. This role is based in a non–patient care facility and focuses heavily on phone-based customer support.


Responsibilities:

• Answer incoming telephone and mailing inquiries related to insurance rates, premium payments, and select billing questions.

• Process member premium payments accurately and document all activity in the computer system.

• Route calls to the appropriate departments as needed.

• Deliver excellent customer service and maintain professional telephone etiquette when interacting with members, brokers, and internal representatives.

• Multi-task efficiently by talking, typing, and navigating between dual-monitor screens simultaneously.

• Contact members as necessary to obtain or relay account-related information.

• Spend approximately 99% of work time handling inbound phone calls.

• Perform additional duties as assigned by the Team Coordinator.

Qualifications/Background Profile:

• High School Diploma or GED (required).

• Minimum of one year of customer service phone experience, preferably in a call center or contact center environment.

• Strong computer proficiency and comfort working across multiple systems.

• Ability to communicate verbally in a clear, concise, and professional manner.

• Ability to work from home with reliable internet access and a quiet, dedicated workspace.

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This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.