Client Relationship Management

We are seeking an Onsite Printer & Device Support Specialist to serve as the sole onsite resource at a large manufacturing facility in Jackson, MO. This is a high-visibility, hands-on role supporting a high-volume print and device environment during a critical transition period. The ideal candidate is a self-starter with basic IT and networking knowledge who is comfortable working independently, managing time effectively, and coordinating with a primarily remote support team. This position involves significant walking, device moves, and hands-on troubleshooting.
Key Responsibilities

• Serve as the primary onsite contact for all printer and device support needs

• Provide ongoing end-user training on printer and MFD equipment

• Act as point of contact for equipment delivery and removal

• Maintain strong communication with remote support teams and site contacts

• Conduct basic equipment diagnosis and troubleshooting

• Clean devices and replace operator-accessible parts and consumables

• Download and install printer drivers on end-user PCs

• Perform printer mapping and laptop-to-printer setup

• Configure devices (IP addresses, scan-to-file/email, user access levels, templates)

• Provide IP address support and escalate network issues when required

• Manage both Xerox and non-Xerox devices as needed

• Proactively manage supplies and consumables 

• Perform data entry for asset and activity tracking

• Validate device locations, serial numbers, and asset data using floor maps

• High School Diploma or equivalent (education verification required)

• 1–2 years of experience supporting printers, MFDs, or related equipment preferred

• Basic networking knowledge (IPs, ports, connectivity)

• General PC and IT knowledge

• Ability to lift and move up to 50 lbs

• Strong customer service and communication skills

• Ability to manage multiple tasks with minimal supervision

• Comfortable working independently in a busy environment

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.