Tooling Services Specialist

Job Summary/Company:  Sparks Group has partnered with a leading aviation manufacturer seeking a Tooling Services Specialist for an indefinite contract.  If you have 3-5 years of experience in customer service and a strong attention to detail along with advanced experience with Excel and Google sheets  apply now and call 703-620-6444   

Responsibilities:

• Manage the interfaces from supplier to customer and within the organization
• Manage customer routine,  and expedited, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes.
• Support the tool lease team through effective customer service including: quoting, order entry, follow-up on delivery, SAP updating and invoicing.
• Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
• Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.
• Interface with other departments to address backlog and quality discrepancies.
• Release and follow-up on  customer orders.
• Work closely with the local Hydro repair shop and other tool repair teams to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency.
• Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status.
• Collection, analysis and implementation of lessons learnt and corrective actions for missed opportunities

Requirements:  

• 3-5 years of experience in a customer service function
• Demonstrated analytical skills and experience in developing reports describing status of activities.
• Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.
• Skilled in using Excel and/or Google Sheets.

#LI-DA2

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.