Patient Service Coordinator II

Are you passionate about improving patient experiences and helping people get the care they need? Join a dedicated team of health professionals making a real impact in patients’ lives every day.

As a Patient Customer Service Associate II, you'll play a vital role in supporting both patients and clinical teams. You’ll be the connection between members, their healthcare providers, and essential services—helping ensure that care is timely, seamless, and compassionate.

• Act as a liaison between patients, healthcare providers, and service agencies to coordinate care and eliminate barriers to treatment.

• Support patients in navigating their care plans by providing reminders, offering coaching for self-care, and helping them understand their health needs.

• Collaborate closely with medical teams to gather essential information and help guide care decisions that lead to better health outcomes.

• Assist with screening for changes in health status and implementing approved care interventions.

• Manage the clinical referral and authorization process, ensuring that patients receive timely approval for medications, services, and specialty visits.

• Handle administrative duties such as appointment scheduling, organizing medical records, drafting patient communications, and maintaining up-to-date files.

• Experience: Previous experience in healthcare or health plan environments required—especially with data entry, processing authorization requests, and working within electronic medical records (EMR).

• Technical Skills: Ability to type at least 60 words per minute. Strong organizational and multitasking skills are essential.

• Education: High school diploma or equivalent required.

This position is more than just customer service—it's about making healthcare more accessible, more coordinated, and more human. If you're detail-oriented, empathetic, and ready to make a difference, we want to hear from you.

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This job is Fully Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.