Member Service Representative / Teller

We are seeking a detail-oriented and customer-focused part-time Member Service Representative / Teller to join a credit union in Scranton, PA. In this role, you will assist members with a variety of financial transactions, provide outstanding customer service, and support daily credit union operations. This position requires excellent communication and math skills, along with a strong ability to handle cash and maintain confidentiality.

• Provide exceptional member service in-person, by phone, and via email.

• Assist members with opening, managing, and closing accounts.

• Guide members through the loan application and documentation process.

• Maintain knowledge of all products, services, policies, and procedures.

• Ensure proper documentation for all new accounts and loans.

• Perform teller duties including cash handling, deposits, withdrawals, and balancing cash drawers.

• Support daily back-office operations as needed.

• Assist in maintaining branch security protocols.

• High School Diploma or equivalent

• Proficiency with Microsoft Office products

• Strong math and cash-handling skills

• Experience balancing cash drawers

• Prior experience in banking or credit union preferred

• Must be bondable by a credit union bonding agency

• Excellent communication skills

• Ability to remain professional under pressure

• Strong organizational and file management skills (electronic and paper)

• Experience using online banking platforms and mobile apps

• Ability to understand and comply with regulatory requirements and internal policies

• Tech-savvy with the ability to operate office equipment and computer systems

• Commitment to maintaining confidentiality of sensitive information

• Adaptable to management direction and changes in programs or services

• Ability to sit for extended periods and operate a computer

• Occasional lifting and reaching

• May be required to work beyond normal business hours

• Must be willing to attend training or conferences as needed

• Reasonable accommodations available for individuals with disabilities

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.