Aerospace Customer Support Engineer

Job Summary/Company:  Sparks Group has partnered with a leading global aviation manufacturer seeking an Aerospace Customer Support Engineer for a long term contract.  If you have a Bachelor's Degree in Mechanical, Aerospace, Electrical or Civil Engineering and 0-3 years experience in an engineering classification this is the ideal role for you.  Apply now and call 703-620-6444. 


Responsibilities:

• Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.

• Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs.

• Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation.

• Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues.

• Demonstrate strong communication skills for engaging in remote or in-person discussions with customers.

• Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs.

• Ensure alignment of work practices with other programs and adherence to SB processes.

• Provide support for internal and external improvement projects related to SB products, processes, and tools.

• Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes.

Qualifications/Background Profile:

Required:

• Bachelor’s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)

• 0-3 years experience in an engineering classification.

• Up to 5% travel (Domestic and International) involved

• Proficiency with G Suite.

• Team oriented - ability to work as a member of a team with other departments locally and internationally.

• Ability to read/write/speak English.

• Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.

• Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.

• Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.

• Displays model writing skills for others to emulate

• Demonstrates simple and effective ways to communicate.

• Able to represent Engineering in presentations at  related activities. 

• Basic technical knowledge on overall Service Bulletin process 

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.