Member Service Associate

Summary: Are you a detail-oriented individual with a passion for providing exceptional customer service and maintaining data integrity? Sparks Group has partnered with a medical association seeking a Member & Customer Service Associate. This position plays a vital role as the primary point of contact for members and customers, ensuring their inquiries are handled efficiently and professionally. 

Responsibilities:

• Act as resource for members and non-members via phone, email, mail, and fax, addressing their questions and providing information with a positive and proactive approach.
• Accurately update member records, creating new entries, managing practice information, and performing list reconciliation and clean-up.
• Process membership applications promptly and ensure all requirements are met, including follow-up communication and electronic file maintenance.
• Manage inquiries related to our educational activities, including the Annual Meeting, Update Series, and SASP, collaborating with the Office of Education as needed.
• Assist learners by managing enrollment statuses within our organizational products and association management system (AMS), under the guidance of the Office of Education.
• Support the billing and collection of membership dues, meeting fees, and product payments.
• Develop and update Standard Operating Procedures to streamline department processes.
• Assist with data clean-up projects and list reconciliation across departments.
• Proactively communicate with members and customers to resolve issues and gather necessary information, including outreach to delinquent members.
• Prepare invoices and assist with the scheduling of dues billing for practices and residency programs.
• Assist with requests for back issues of the Journal of Urology.
• Contribute to the preparation of materials for the Annual Meeting and Board of Directors Meetings.
• Perform daily data entry for registrations, memberships, product/information requests, and payments.
• Troubleshoot customer issues related to registrations, memberships, products, and information requests.
• Provide administrative support to the Member & Customer Services Manager and Director.
• Field inquiries regarding meeting registration, products, membership, and general account information.
• Ensure timely completion of batches for meeting registrations, product orders, and member-related items, including processing phone orders.
• Provide package tracking information and resolve delivery issues for customers.
• Enter product and subscription orders accurately in Personify.
• Collaborate with the fulfillment area to ensure timely delivery of product orders and information requests.
• Assist with department projects and programs as assigned.

Qualifications/Requirements:

• High School diploma required; Associate's degree preferred.
• Superior customer service and detail-oriented approach.
• 2-3 years of experience in database maintenance, data standardization processes, and quality control audits.
• Proficient data entry skills.
• Strong organizational and project management skills.
• Intermediate proficiency in Microsoft Office Suite.

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This job is Hybrid Remote.

Pay Range: Salary $54,000.00 to $57,000.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.