Certificates, IRA, and Tax Reporting Representative

Job Summary/Company:
Sparks Group has partnered with a local credit union to identify a Certificates, IRA, and Tax Reporting Representative to provide daily support to members and the frontline staff, regarding all Deposit Product Rates, Share Certificates, Individual Retirement Accounts (IRA) and Trust Accounts. This is a contract to hire opportunity located in Laurel, MD. Well qualified candidates will have DNA experience and IRA/Acensus knowledge.

Responsibilities:

• Provides exceptional member service for products including, but not limited, Share Certificates, Individual Retirement Accounts (IRA) and Trust Accounts.
• Serves as the subject matter expert to frontline staff for all CD-related questions and independently answers all CD-related questions from frontline staff and members.
• The Certificates Representative identifies, answers and resolves all deposit-related interest questions, not just CD account interest.
• Serves as a resource to frontline staff and other employees regarding information about Share Certificates, IRA’s and Trust Accounts.
• Proficiently processed transactions including opening new CDs, CD additions/withdrawals, closing CDs, Bump-up Authorizations, CD add/change ownership and any other transactions associated with regular CD accounts.
• Proficiently utilizes the Early Withdrawal Penalties calculation and posts certificate early withdrawal penalties accurately.
• Communicates with members on all things related to CDs, IRAs and Trust Accounts.
• Determines whether IRA transactions comply with the Internal Revenue Code (IRC) and refers to any questionable transactions to the Certificates, IRA and Tax Reporting Senior and/or Manager.
• Proficiently distributes official checks for CD withdrawals and official check requests from the Records Department.
• Verifies daily reports such as new deposit products reports, Deceased IRA report, Rate Change Report, Escheat Reports and other reports as needed.

Qualifications/Background Profile:

• High School Diploma and three years of related transaction channel processing experience required.
• Current and active knowledge of regulations and legal environment governing transaction channel processing
• Requires someone with DNA experience, as well as some IRA/Ascensus knowledge and CD processing. Strong customer service skills, dependability, and flexibility are also key.
• Adapts well to changes in the work environment and ability to change approaches or methods to processes to best fit the situation or workflow process.
• Must become familiar with Trust Account applications and Certification of Trust, IRA software as a General User and IRA account transactions such as contributions, distributions and IRA Federal withholding.
• Must become familiar with W-8BEN, W-9, the 1099INT, 1099R, 1042-S and 5498 tax reporting guidelines and processes.
• Must become familiar with the State of MD Escheat process.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.
  

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This job is In-Person.

Pay Range: Hourly $25.00 to $27.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.