Bilingual Client Coordinator

Job Summary/Company:
Sparks Group has partnered with an impactful non-profit organization to identify a compassionate, client facing, customer service coordinator to join their home preservation team. This is a contract to hire opportunity with a hybrid schedule and flexible business hours. Well qualified candidates will have experience in a process driven environments where strong interpersonal connections are important. 

Responsibilities:

• Review client applications to determine program eligibility
• Create and process homeowner agreements, completion packets, and other client communications
• Provide client outcome information to leadership and assist in determining economic impact of programs
• Analyze and maintain data on client satisfaction surveys, reporting on trends and correlations accordingly
• Maintain statistical information on applicants and homeowners
• Update Monday.com project scopes of work as needed
• Respond to all program inquiries via phone, email, and mail
• Assist with some government and private foundation grant reporting
• Build trust and rapport with clients and support them through the preservation process
• Orient prospective clients into program
• Conduct client surveys
• Promote Critical Repair, Accessibility and Weatherization programs to clients throughout service area
• Attend community events
• Create partnerships that help promote programs and serve client needs

Qualifications/Background Profile:

• 2-5 years of professional work experience. Preferred areas: nonprofit, housing and/or social services
• Previous construction / repair / weatherization experience preferred, willingness to learn on the job is required
• Spanish or other language fluency highly preferred
• Valid driver’s license and access to a reliable vehicle
• Excellent verbal communications, writing and interpersonal skills
• Good customer service skills and ability to work with volunteers
• Strong administrative skills including attention to detail, planning, coordination, and the prioritization and handling of multiple client files efficiently and effectively
• •Aptitude for working independently and as part of a team
• Ability to work with individuals of diverse ages, races, ethnicities, faiths, abilities, and income levels
• Ability to work flexible days and hours, some Saturdays and evenings will be required
• Proficient in Microsoft Excel, Word, and Outlook
• Dedicated to the mission of home preservation

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This job is Hybrid Remote.

Pay Range: Salary $48,000.00 to $50,000.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.