Customer Support Product Specialist

Job Summary/Company:
Sparks Group has partnered with a global leader in professional information services. Our client is currently seeking 2 experienced Customer Support Product Specialist to join their growing team. This position is 100% remote and the potential to convert from contract to hire. If you have the skills and are ready to start your career, please apply today and give us a call at 301-926-7800

Responsibilities

• Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
• Analyze and troubleshoot cases to understand steps to resolve the issue
• Communicate with team members to escalate high priority cases
• Document all relevant steps taken to understand the resolution of issues
• Interacts with customer and understands the client business process
• Relays issues and improvements back to the development team

Qualifications/Background Profile:

• Bachelor's degree in Accounting, Business, Computer Science or equivalent
• Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
• Experience in either a consultancy firm or within a Finance department as a system admin
• Strong analytical, problem-solving skills (business & technical) and troubleshooting skills 
• Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude
• Has strong technology and business acumen
• Working knowledge of Salesforce or other ticketing systems
• Understanding of Finance or Accounting Concepts
• Knowledge of SQL syntax

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This job is Fully Remote.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.